Projsite documentation

    Reference

    Troubleshooting and a glossary of core Projsite terms.

    General troubleshooting steps

    1. 1

      Check context

      Confirm the correct account, company, project, warehouse and date range.

    2. 2

      Check access

      Review membership, role, permissions and current status.

    3. 3

      Check data

      Check required fields, filters and the underlying source.

    4. 4

      Refresh

      Refresh or reopen the view.

    5. 5

      Escalate

      Contact support if the problem persists.

    Visibility and unavailable actions

    If a project or booking is missing, check account, membership, invitation, dates, filters, context and status. If edit or approval is unavailable, the role may be insufficient, status incompatible or the action may belong to another route location.

    Time, zone and Magic Inbox

    Check restrictions, resource and zone conflicts, time rules, locations and required data. For Magic Inbox, check project address, successful sending, file type, the 15 MB limit, clear source fields and source metadata.

    Inventory, ledger and codes

    For stock discrepancies, check current stock, reserved quantity, related bookings, ledger, location and adjustments. A code may be deactivated, linked elsewhere, unreadable or absent in the current environment.

    Notifications, Intelligence, AI and weather

    Notifications depend on recipient role and preferences. Missing metrics can result from missing activity or fields; missing data is not zero. If AI conflicts with a metric, use the structured metric. Weather requires usable location data, external availability and forecast coverage.

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